Accommodation Terms & Conditions

Please read the following carefully. Commencement of your stay at Petit Amour B&B is your acceptance of the following Terms & Conditions.

Booking Conditions

1. All bookings must be confirmed with credit card details & a minimum of 50% deposit on booking.
    
2. Payments can be made by MasterCard,  Visa, Diners Club and
   American Express. (Amex and Diners incur a service fee)
    
3. Package vouchers will NOT be sent in the mail.
    
4. Management will make every attempt to book package components at the times requested, it may be necessary to schedule request for alternate times.
    
5. To avoid disappointment, we recommend booking packages at least 8 weeks in advance.
    
6. Standard check-in time is between 3.00pm and 5.00pm. Please advise management 24 hours prior to arrival should you require other arrangements. Check-out is 11.00am on day of departure.
    
7. It is the responsibility of guests to ensure the property Petit Amour is left in a clean, tidy acceptable state of repair, with all dishes washed and put away. Credit card details are kept with your reservation, management will automatically debit any amounts outstanding for:- extra charges for cleaning, more guest staying, extra bedrooms/bedding being used, purchases or charges incurred for damage, theft, or loss.
    
8. The property is situated in a quiet residential area and in the interests of our neighbours; your booking is accepted on the express condition that there is no disturbance after 10 pm. No parties to be held on the property.
    
9. It is the guests’ responsibility to read all terms and conditions of their booking.
    
10. If any key, lock, security device or other goods belonging to Petit Amour is lost, payment to repair/replace the item is the responsibility of the guest. Management will debit the credit card that was given to initially secure the booking. If no credit card is supplied payment will need to be made by cash at time of departure.
     
11. A couple is deemed as 2 guests using one bedroom. Management reserves the right to charge an additional fee of $90.00 per night for use of the 2nd bedroom/bedding during the stay without prior arrangement.
     
12. Guests paying for accommodation other than by credit card will be required to provide proof of identity for security reasons. e.g drivers licence

Package Component/ Voucher /Gift Certificate Policy

1. Package Components/Vouchers are subject to availability and must be redeemed with completion of a stay prior to expiry date.
    
2. Package Components/Vouchers are not redeemable at Christmas, New Years, Easter and Public Holidays.
    
3. Package components/vouchers are quoted in Australian dollars.
    
4. Only original package components/vouchers signed and validated can be redeemed.
    
5. If cancellation occurs no refund or credit will be given.
    
6. Validity of package components/vouchers cannot be extended.
    
7. Package component/vouchers will not be issued until full payment is received.
    
8. In the event that the product or service named in the package component/voucher is no longer available in the same format or at all, management reserves the right to substitute the product or service for a similar product or service to the same value as the original voucher.
    
9. Petit Amour accepts no responsibility for personal injuries/accidents, or loss of belongings, while using the services of a third party.
   
   
10. Gift certificate expiry date cannot be extended under any circumstances. Refunds will not be given. It is the responsibilty of the recipient to book well in advance to secure the reservation prior to expiry date.

Cancellation Policy

Applies with confirmation of reservation

1. Reservations cancelled more than 30 Days prior to arrival will attract 10% cancellation fee.
    
2. Reservations cancelled less than 30 days prior to arrival will attract 30% cancellation fee.
    
3. Reservations cancelled less than 14 days prior to arrival will attract 50% cancellation fee.
    
4. Reservations cancelled or postponed within 48 hours or 'No Show' will result in the full amount payable being debited to the credit card given at time of reservation, minus any deposit paid to Petit Amour. 
    
5. During peak periods cancellations or postponements will result in the full amount payable being debited to the credit card given at time of reservation, minus any deposit paid to Petit Amour. Subject to the owner being able to re-book the period concerned, administration fee applies.
    
6. Reservations made as a result of a prize/donation cannot be postponed for another date. Cancellation will result in loss of eligibility and will attract a 50% administration fee of the full value of the prize/donation. Additional components the above policies apply.
   
   
7. Reservations made through a booking agency will upon cancellation attract said booking agencies administration fee in addition to Petit Amour fees & charges.
   
   
8. Reservations made as a result of Gift Certificate cannot be postponed beyond expiry date, cancellation policy applies.
   
   
9. Reservations made as a result of any discount facility can not be postponed. Cancellation or 'No Show' will result in full amount due. No refunds given.

Damaged or Missing Property

In the event that any property is damaged maliciously, or beyond normal wear and tear, or in the event that property belonging to Petit Amour is lost or taken during the course of booking, management reserves the right to charge the reasonable cost for repair or replacement of that property to the guest, and in that regard, the guest acknowledges that the charge may be debited from the credit card or charge facility used for payment of the booking.

Lost property is held for a term of 3 months. It is the responsibility of the guest to contact Petit Amour management to claim lost property. On request lost property will be returned COD via Australia Post .

At Petit Amour you will take home Treasured Memories.